Refund, Cancellation & Payment Policy
Thank you for choosing LuxSkyCharters.com. By making a reservation through our website, you acknowledge and agree to the following Refund, Cancellation & Payment Policy.
1. Payment Terms
We accept the payment methods displayed during the checkout process.
By submitting your payment information, you authorize LuxSkyCharters.com to charge the total amount associated with your reservation, including applicable taxes, carrier charges, and service fees.
All advertised fares and prices remain subject to availability and may change until your booking has been successfully confirmed and ticketed.
2. Booking Confirmation
A reservation is considered confirmed only when all of the following conditions have been met:
Full payment has been successfully received.
The airline or travel supplier has issued your ticket.
A booking confirmation has been sent to your registered email address.
If your reservation cannot be completed because of fare adjustments, airline restrictions, unavailable inventory, payment authorization failures, or technical issues, we reserve the right to cancel the booking and issue any applicable refund.
3. Cancellation Policy
Cancellation requests are governed by the fare conditions established by the respective airline or travel supplier.
Depending on your ticket type, reservations may be:
Non-refundable
Partially refundable
Subject to airline cancellation penalties
Customers are responsible for submitting cancellation requests before the scheduled departure time.
Any service or processing fees charged by LuxSkyCharters.com are generally non-refundable unless otherwise required by law.
4. Refund Policy
Refund eligibility depends on the airline’s fare rules and the circumstances surrounding the reservation.
Refunds may be issued in situations such as:
The airline authorizes a refund under the purchased fare conditions.
A flight is canceled by the airline.
A significant schedule change qualifies for a refund.
A verified duplicate payment has occurred.
The reservation cannot be fulfilled due to supplier-related issues.
Approved refunds are typically processed within 7–14 business days. However, processing times may vary depending on the airline, payment processor, banking institution, or credit card issuer.
5. Changes to Reservations
Requests to modify an existing booking are subject to airline policies, seat availability, fare differences, and any applicable change fees.
In addition to airline charges, LuxSkyCharters.com may apply a reasonable service fee for assisting with reservation changes.
6. Airline Schedule Modifications
If an airline delays, reschedules, or cancels your flight, available options—including rebooking, travel credit, or refunds—will be determined according to the airline’s policies.
Our customer support team will assist you in coordinating available solutions whenever possible.
7. Payment Verification & Fraud Protection
To protect both our customers and our business, LuxSkyCharters.com reserves the right to verify payment information before processing reservations.
Customers are encouraged to contact our support team before initiating a payment dispute or chargeback.
We may request identity verification or additional documentation and reserve the right to cancel bookings that appear fraudulent, unauthorized, or in violation of our policies.
8. Limitation of Liability
LuxSkyCharters.com acts solely as an independent travel booking facilitator between customers and airlines or other travel suppliers.
We are not responsible for cancellations, delays, schedule changes, baggage issues, supplier insolvency, force majeure events, weather disruptions, government regulations, travel restrictions, or any circumstances beyond our reasonable control.
Contact Us
If you have questions regarding payments, cancellations, refunds, or your reservation, please contact our customer support team.
Email: support@luxskycharters.com
Phone: (800) 806-6726
Website: https://luxskycharters.com/